starwin77Privacy Policy

What we collect at starwin77

We collect personal information when you register an account, log in, deposit funds, or request a withdrawal. Specifically, we collect:

• Contact information: Email address and phone number for account recovery and communication.
• Identity information: Full name, date of birth, and valid ID number for verification and compliance.
• Payment information: Details of your chosen payment method (e-wallet or bank account) to process deposits and withdrawals.
• Account activity: Records of every bet, withdrawal request, balance change, and login to your starwin77 account.
• Device information: Your device type, operating system, and browser details to optimize our platform and detect fraud.

We do not collect sensitive information like passwords (we store only encrypted hashes) or payment card details. Payment processors handle card data directly; we never see your full card number.

How we use your data

We at starwin77 use your information for specific purposes:

• 1
  Account registration and loginService delivery

  We use your email and phone to verify your identity and send you account updates, password resets, and important notifications.

• 2
  Identity verification (KYC)Compliance

  We verify your ID details to prevent fraud, money laundering, and underage access. This check happens before your first withdrawal.

• 3
  Payment processingFinancial transactions

  We share payment details with our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals.

• 4
  Fraud and security monitoringAccount protection

  We analyse your account activity to detect unusual patterns, unauthorized access, and potential fraud. We may ask for additional verification if suspicious behaviour is detected.

• 5
  Platform improvementAnalytics

  We use aggregated, anonymized data to understand how users interact with starwin77 and to improve our platform's functionality and performance.

We do not use your information for marketing emails unless you explicitly opt in. We do not sell your data to third parties, advertisers, or data brokers.

Data storage and third-party processors

Our servers are located outside Indonesia in secure data centres. Your data is encrypted both in transit and at rest. We use industry-standard encryption (TLS for connections, AES for storage) to protect your information.

We may share your data with these third parties, each under strict data-protection agreements:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment access deposit and withdrawal details to complete transactions.
• Compliance partners: Identity verification providers access your name, date of birth, and ID number to perform KYC checks and prevent fraud.
• Hosting providers: Our servers are hosted by third-party providers who maintain the physical and network security of our infrastructure.
• Law enforcement: We may disclose information to authorities if required by law or court order, or to prevent illegal activity.

These third parties are contractually bound to protect your data and use it only for their specified purpose. We do not authorize them to use your information for their own marketing or unrelated services.

Data retention and account deletion

We at starwin77 retain your account data for the duration of your account and for a period after closure to comply with anti-money-laundering regulations. Specifically, we keep identity verification records, transaction history, and payment details for at least five years after your account closes, as required by law.

You can request deletion of your starwin77 account by contacting our support team. We will close your account and anonymize your personal information, but we will retain transaction records and identity verification data as legally required. Any deletion request takes effect within a standard processing window.

If you request account deletion during an active investigation of fraud or unusual activity, we may retain your data longer to protect our platform and other users. We will notify you if this applies to your situation.

Your privacy rights across regions

We at starwin77 operate in supported jurisdictions across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions. Our data practices comply with local privacy and financial regulations in each jurisdiction where we operate.

If you have privacy concerns or wish to exercise your data rights, contact us in English at our support email or phone. We will respond to data-access and deletion requests within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your information.

Our privacy policy may be updated from time to time to reflect changes in technology, law, or our practices. We will notify you of material changes via email or a notice on our platform. Your continued use of starwin77 after such notice constitutes acceptance of the updated policy.

Contact us about privacy

If you have questions about how we handle your data, your rights, or this privacy policy, reach out to our team. We respond to all privacy inquiries in English within a standard processing window. You can contact us through the contact form on our support page or by email.

We take your privacy seriously. Our practices are designed to keep your personal information secure, transparent, and used only for legitimate purposes. starwin77 is committed to maintaining your trust through responsible data handling and clear communication about how we use your information.